Privacy Policy

• Information about you is shared with partners as described in this policy who have undertaken to hold your personal data in compliance with applicable laws.

• Where we rely on your consent for direct marketing purposes, you can withdraw this consent at any time.

We will collect and process personal data about you when you interact with us on our websites and when you register to receive our services. Other than the personal data which you give us (which will usually include name, address, telephone number, email address, date of birth, credit history, previous addresses, and identification) in response to requests from us or other parties to a transaction which you are participating in, information that we collect directly from you includes:

• Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and

• Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); pages you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.

Sometimes, we will receive information about you from third parties. In particular:

• Social Media Companies, including Facebook, Twitter, and Google+, when you interact with our brand through these platforms;

• Live chat suppliers partnered with us through Live Chat applications hosted on our website;

• Previous or current landlords for the purpose of referencing;

• Enquiries through property portals when you request further information on a property;

• Financial Advisors, mortgage brokers, lenders and solicitors/conveyancing agents through transactions relating to the service we are providing; and

• Other agents/companies as and when required for purposes which will be disclosed.

We will process this personal data for the following purposes:

To fulfil a contract. This includes:

• providing our services, including processing information in connection with a property's sale or letting, arrangements for the transfers of funds by or to third parties, end of contract arrangements;
• communicating with you.

As required by us to conduct our business and pursue our respective legitimate interests, in particular:

• We will each use your information to provide services to you before we have a contract with you (for instance, sending potential buyers and tenants property details) and to respond to any comments or complaints you may send us;
• The Company monitors the use of our websites and online services and uses your information to help us monitor, improve and protect our products, content, services and websites, both online and offline, including as set out in our Cookie policy below;
• The Company uses the information you provide to personalise our website, products or services for you, including as set out in our Cookie policy below;
• If you provide a credit or debit card as payment, we also use third parties to check the validity of the sort code, account number and card number you submit to prevent fraud (see data sharing below);
• We will use the information you provide to investigate any complaints received from you or others about our services or the properties which we deal with;
• We will use data in connection with legal claims, compliance, regulatory and investigative purposes as necessary (including disclosure of such information in connection with legal process or litigation), and
• We will use the data of some individuals to invite them to take part in market research.

• We will send you direct marketing about our relevant products and services, or other products and services provided by us, members of our group of companies and our partners such as:

• We place cookies and use similar technologies in accordance with our Cookies Policy and the information provided to you when those technologies are used; and

• On other occasions where we ask you for consent, we will use the data for the purpose we explain at that time.

• to verify your identity; and

• in response to requests by government or law enforcement authorities conducting an investigation.

Wherever we rely on your consent, you will always be able to withdraw that consent, although we may each have other legal grounds for processing your data for other purposes, such as those set out above. Sometimes, we can send you direct marketing without your consent, where we rely on our legitimate interests. You have an absolute right to opt-out of direct marketing or profiling we carry out for direct marketing at any time. You can do this by following unsubscribing instructions in the communication or contacting us using the details set out below.

We will share your personal data with companies in the same group of companies as us to provide a service to you and understand your use of our products and services.

We may share your data with the following:

• Mortgage brokers, we are partnered with for mortgage services and advice;
• Independent financial advisors for advice relating to your property;
• Solicitors and conveyancing agents for legal advice relating to your property;
• Any other named party to a signed contract, such as your landlord or tenant;
• Third parties who provide services to the property for maintenance and repairs, including plumbers/electricians/builders/carpenters-);
• Surveying companies for surveying services required for the sale/purchase of your property;
• Utility companies where we are required to do so to adhere to a tenancy agreement;
• Referencing companies to obtain references for letting a property;
• Block managers where a let property is a leasehold property;
• Inventory companies who conduct check-ins and check outs; and
• Insurance and warranty companies where you have decided to buy a product or service through us.

Personal data may be shared with government authorities and law enforcement officials if required for the purposes above if mandated by law or for the legal protection of our legitimate interests in compliance with applicable laws.

Personal data will also be shared with third-party service providers, who will process it on behalf of Rolstons to help us run this website and provide our services to you. Such third parties include providers of identity checking, referencing, database management, email communications and live chat services.

If we sell or integrate our business with another business, your details will be disclosed to our advisers and any prospective purchaser’s adviser and will be passed to the new owners of the business.

When you interact with our website or use our services, you may choose to log in or authenticate using your Facebook account. By doing so, you authorize us to access certain information from your Facebook profile as permitted by Facebook's platform policies.

We may collect the following information from your Facebook profile:

• Your name
• Profile picture
• Email address

This information is used solely for the purpose of providing you with access to our services and enhancing your user experience. We do not post on your behalf or engage in any other activity on Facebook without your explicit consent.

Additionally, please note the following:

• Data Sharing: We do not share your Facebook-related information with third parties without your consent unless required by law or as necessary for the provision of our services.

• Data Retention: We retain any Facebook-related information only for as long as necessary to fulfill the purposes outlined in this privacy policy or as required by law.

• User Rights: As a user, you have the right to access, rectify, or delete any personal information we have collected from your Facebook profile. You can exercise these rights by contacting us using the contact information provided in this privacy policy.

• Withdrawal of Consent: If you no longer wish to log in or authenticate using your Facebook account, you can disconnect your Facebook account from our services at any time by adjusting your account settings.

Where we process personal data in connection with performing a contract, we keep the data for seven years from your last interaction with us.

Where we process registration data, we do this for as long as you are an active user of our sites and for seven years after this.

Where we process personal data for marketing purposes or with your consent, we process the data until you ask us to stop and for a short period after this (to allow us to implement your requests). We also keep a record of the fact that you have asked us not to send you direct marketing or to process your data indefinitely so that we can respect your request in future.